Why a send stopped, was held or only partly delivered
Every reason InfluencersKit refuses, holds or partly delivers an email, with the exact message you see and what to do.
Find the message you saw in the tables below. On the Broadcast page, a refused send shows its reason at the top of the page, behind the open dialog, so click Cancel on the dialog to read it. Your Overview page shows a banner when your whole account can't send.
Your account can't send yet
| What you see | What it means | What to do |
|---|---|---|
Your account is under review. or Outbound email sending has not been approved for this organization yet. | Every new account is checked before its first email. Building and importing work, and only sending is on hold | Wait for our email saying sending is open. Confirm your address in the meantime. Sequences and scheduled sends wait |
Sending isn't enabled on your account. | The account was reviewed and sending was not approved. A reason may be shown | Open a request from Help & Support |
Sending is paused on your account. | We paused sending. Broadcasts and sequence emails won't go out. A reason may be shown | Open a request from Help & Support |
Set your public handle in Settings before sending email. | Your account has no handle, so it has no sending address | Go to Settings → General, set Public landing page URL, and save |
Confirm your email address | You haven't clicked the link in your verification email. This banner doesn't stop a send by itself, but the team reviewing your account can see it | Click Resend email on the banner, then click the link in that email |
You reached a sending limit
| Message | What it means | What to do |
|---|---|---|
This campaign has N recipients but your account can send only M more emails today. Send to a smaller segment, or upgrade your plan to raise the limit. | The whole audience must fit within what you can still send today, so nothing went out | Send to a smaller segment, wait for the limit to reset, or see plans |
| A scheduled broadcast shows Failed, and Notifications shows A send stopped with one of the messages in these tables | When its time came it was refused, for example because its audience was larger than what you could still send that day. Nothing went out, and it isn't tried again by itself | Fix the cause, then schedule or send it again. A scheduled broadcast waiting on account review isn't marked failed: it goes out once sending is open |
Daily outbound email limit reached. | You've used today's allowance | Wait until the day resets at 00:00 UTC |
Per-minute outbound email limit reached. | Too many emails in one minute | Wait a minute and try again |
Requested send size exceeds configured per-minute or per-day limits. | A single request, usually a test to several addresses, is larger than your limit | Send the test to fewer addresses |
Monthly email quota reached — buy Send Credits or upgrade your plan to resume sending. | You've used your plan's monthly emails and any credits | Buy Send Credits, upgrade, or wait for the month to reset on the 1st (UTC) |
Daily and per-minute limits
The standard daily, per-minute and monthly limits for each plan are in plans and billing. On a paid plan the daily cap is your subscriber allowance, so a send to your whole list fits in one day. Your own figures are in Settings, on the Email deliverability tab, under Usage & caps, because our team can set different ones for your account. Send Credits extend the monthly allowance only: they don't raise the daily or per-minute limit. Test copies count toward all of these.
Something is wrong with the broadcast
| Message | What to do |
|---|---|
Select an email template (create one under Email Templates first). | Pick a saved template on Content. See template builder |
Selected template has no HTML or design content. | Open the template, build it and save |
This broadcast has already been sent. | Create a new broadcast |
This broadcast is already being sent. | Wait for it to finish |
Scheduled time must be in the future. Please pick a later date or time. | Pick a later date or time |
Unknown audience segment: ... | A selected segment no longer exists. Choose the audience again |
Something is wrong with the From address
| Message | What to do |
|---|---|
From address domain is not verified for Amazon SES. Add the domain under Email & deliverability and complete DNS verification, or use the default sending domain. | Finish verifying the domain under Settings → Email deliverability, or pick the default domain. See custom sending domain. If this happens during a send, each recipient fails and shows under Failed |
From address domain must be @... for the selected mail provider. | Use the domain shown, or change Mail provider or Sending domain |
Invalid from-address local part; use letters, numbers, and . _ + - only (max 64 chars). | Fix the part before the @ |
A test copy failed
| Message | What to do |
|---|---|
Enter at least one email address. | Enter an address |
Send test copy is limited to 10 addresses. | Remove some addresses |
Sent to N, failed: ... | Check the listed addresses, and your From address if every one failed |
No Proof or Admin subscribers found. Mark subscribers as Proof under Subscribers. | Mark at least one subscriber as Proof, or type addresses in by hand |
A broadcast is stuck or held
- Scheduled, and the time has passed. Every check runs at the scheduled moment. If one fails, the broadcast stays
scheduledand keeps retrying, with no message to you. Go through the checks on this page. To send a smaller audience, edit its segments or cancel it as described in Send a broadcast. - Refused at Confirm Send. The broadcast stays in Drafts and the form shows why. Fix the cause and send it again.
- Sending, for a long time. Limits apply while a broadcast runs. If it isn't moving, open a request from Help & Support with the Campaign ID shown on the broadcast.
- Failed. Find it under All Broadcasts. If nothing went out, fix the cause, open it with the edit icon and send again. If some emails went out, it can't be sent again: duplicate it and send the copy to a segment that leaves out the people who already have it.
A sequence email is held
A sequence email that can't send isn't lost. It retries later, starting after about a minute, until the cause clears. This covers account review, a missing handle and sending limits. The exception is a subscriber who has already received five emails from the sequence: a failed send takes them out of it.
A step with no template, or a deleted one, also holds subscribers until you pick a template. See Create a welcome sequence.
Why some people didn't get it
A broadcast shows sent once every recipient is processed, even if some failed. Compare Recipients with Delivered in the report. These people don't receive it:
- Anyone who isn't active: unsubscribed, bounced, pending or cleaned.
- Anyone who marked an earlier email as spam. They're unsubscribed and suppressed.
- Anyone in a segment under Exclude (optional).
- Subscribers marked Proof or Admin, who only receive test copies.
- In a sequence, anyone who opted out of that step's Send channel. They leave the sequence.
To restore someone who opted out, follow consent and unsubscribes. Don't change their status by hand to get around an opt-out.
The footer on your email
On Starter, every email to subscribers carries a small "Powered by InfluencersKit" footer, added at send time. It's not in your template and you can't edit it out. It doesn't stop a send, and a test copy shows it. Upgrading to Creator removes it. See plans.
Deliverability warnings don't stop a send
Would be blocked from sending in the template editor's Deliverability check is advice. It doesn't refuse a send, but fix those findings first. An email with no unsubscribe link leaves spam reports as the only way out, and spam complaints can get your sending paused under the Terms of Service.
Frequently asked questions
Why can't I send emails yet?
New accounts are reviewed before their first email, and you also need a public handle. The banner on your Overview page says which one is holding you up. Confirm your email address too, using the link we sent you.
How long does account review take?
We can't give a set time. You'll get an email when sending is open. If you need to ask about it, open a request from Help & Support.
When do my limits reset?
Per-minute limits reset each minute, daily limits at 00:00 UTC, and monthly quotas on the 1st of the month, UTC.
Do Send Credits let me send more in one day?
No. Credits extend your monthly allowance only. The daily and per-minute limits stay the same.
Do failed emails count against my limits?
An email counts when it's attempted. Subscribers skipped by the audience rules, such as unsubscribed contacts, don't count.
Ready to try it?
Open your dashboard and follow along — or create a free account.