Use the MailAdx wallet
What the wallet pays for, how top-ups work, and why it isn't a place to withdraw earnings.
The wallet on the Wallet tab holds money in US dollars for the platform fee on direct-sold impressions. While MailAdx bills impressions through wallets, your marketplace earnings are credited here too. It has no withdraw button: earnings are paid out from the Payouts tab. See How ad earnings and payouts work.
Check before you pay. A top-up only pays serving fees on direct-sold ads. If the Wallet tab says MailAdx isn't billing impressions through wallets, you don't need a balance.
Before you start
- The minimum top-up is $100. Above $100, the amount must be a multiple of $10.
- Tax is added on top. The wallet is credited with the amount you enter, not the tax.
Top up
- 1In Monetize → MailAdx, open Wallet and select Top up.
- 2Enter the Amount (USD) and select Continue.
- 3Check the summary: the wallet credit, the GST and the total you pay, all in US dollars.
- 4Select Pay and complete the payment in the Razorpay window.
What happens next
After a successful payment, the page reloads the wallet. The balance updates once MailAdx confirms the payment, usually within a minute, and the top-up appears in Transaction history, newest first. When direct-sold impressions serve, the platform fee is deducted from the balance. If the balance falls below MailAdx's low-balance level while fees are charged, the Overview and Wallet tabs show a warning.
Transaction types
| Type | Meaning |
|---|---|
| Top-up / earnings | Money added to the wallet: a top-up, or marketplace earnings |
| Fee | Money taken from the wallet, such as a serving fee |
| Refund | Money returned to the wallet |
| Programmatic earnings | Your share of a DSP statement, credited after the DSP has paid |
| Fee refund (invalid traffic) | A serving fee returned because traffic was confirmed invalid |
| Payout | Money paid out to you |
What can go wrong
- Minimum top-up is $100: enter $100 or more.
- Top-up amounts above $100 must be multiples of $10: round the amount.
- The payment window could not load: your browser or an extension blocked
checkout.razorpay.com, so you weren't charged. Allow it and try again. - Paid, but the balance hasn't changed: MailAdx credits the wallet when Razorpay confirms the payment. Reload after a minute, and open a request from Help & Support if it still hasn't arrived.
Ready to put this into practice?
Open Monetize in your dashboard — or review the commercial policies that govern the marketplace.
Policies: Monetisation · Advertising · Invalid traffic