Export your data and close your account

Both live in Settings, on the Data & Privacy tab, and both are for your workspace's admins. A Manager can still export subscribers from the Subscribers page.

Export all data

1. 1Open Settings → Data & Privacy and click Export all data.
2. 2We prepare it in the background. The row shows Preparing, then Ready. You'll also see it on Notifications.
3. 3Click Download to save the zip. Any admin of the workspace can download it.

• The download works for 72 hours, then the file is deleted. Ask for a new one any time.
• One export at a time, up to three a day.
• Passwords, API keys, tokens and hashes are left out on purpose. So are the IP addresses and devices opens and clicks came from.
• An open is recorded when an email's images load. Some mail apps and security scanners load images or follow links without a person, and we can't tell those apart, so open and click counts can be higher than real reads.
• If the zip nears the 250 MB limit, email_events.csv stops at the most recent events that fit and README.txt says so. Everything else in the zip is complete.
• Files in Manage Assets aren't in the zip: download each from its preview.

Delete all data

Deleting a workspace isn't instant or self-serve. Delete all data sends a request to our support team, who confirm it's yours and then delete the workspace's data. Nothing is deleted until then, and your workspace keeps working.

1. 1Export your data first. Deleted data can't be recovered.
2. 2If you're on a paid plan, cancel your subscription. Closing the account doesn't refund the current period.
3. 3On Data & Privacy, click Delete all data…, add anything we should know, type DELETE and click Send deletion request.
4. 4You'll see the request number. We reply on it in Help & Support.

What we keep

• The email address and unsubscribed status of everyone who opted out of your emails, with names, tags and other details removed. This is so they're never emailed again, including if their address is imported somewhere later.
• Records the law requires, such as financial records for tax.
• The Privacy Policy sets out how and when we respond to deletion requests, and how long backups last.

What can go wrong

• An export is already being prepared. Wait for it to finish; it shows Ready or Failed.
• You can ask for 3 exports a day. Download one you already have, or try again tomorrow.
• This download link has expired. Ask for a new export.
• Your workspace is larger than the export limit. Open a request from Help & Support and we'll prepare it for you.
• `README.txt` says `email_events.csv` is incomplete. The rest of the export is complete. Open a request from Help & Support for the older events.
• You already have a deletion request open. We're working on the first one; reply on it in Help & Support.
• Only your workspace's admins can … You're a Manager. Ask an admin of your workspace.
• You cancelled, but your account is still there. That's expected. Cancelling moves you to Starter and keeps your data. Send a deletion request to close the account.
• One of your subscribers asks to be deleted. That's their data, not your account's. See consent and unsubscribes.